Refund + Cancellation Policy

Effective Date: [March 2026]

At Branson Waterski & Wave, we are committed to providing safe, enjoyable waterski, wakeboard, wakesurf, and related experiences on Table Rock Lake. Due to the outdoor and weather-dependent nature of our activities, the following policy applies to all lessons, private sessions, group bookings, rentals, and scheduled appointments.

 

Customer Cancellations or Changes

• Full Refund: Cancellations or rescheduling requests made at least 24 hours before your scheduled lesson or booking start time will receive a full refund (or full credit/rescheduling at no additional charge, subject to availability).

• No Refund / No Credit: Cancellations or changes made less than 24 hours before the scheduled start time, including no-shows, will not be eligible for a refund or credit. The full booking amount will be forfeited.

• How to Cancel: Please notify us as soon as possible via phone [insert phone number], email [insert email], or your online booking portal. The cancellation is effective only when we confirm receipt.

 

Weather-Related Cancellations

Safety is our top priority. We monitor weather conditions closely and may cancel or postpone any session if conditions are unsafe.

• Unsafe Conditions Include (but are not limited to):

  • Lightning within 10 miles

  • Thunderstorms or storm activity

  • Heavy rain that impairs visibility or creates hazardous water conditions

  • High winds, excessive waves, or other severe weather posing risk to participants, instructors, or equipment

• If We Cancel Due to Weather:

  • We will make every reasonable effort to reschedule your session to a mutually agreeable future date/time at no additional charge.

  • If rescheduling is not possible (e.g., end of season, fully booked schedule, or your preference), you will receive a full refund to your original payment method.

  • No-shows or late arrivals will not qualify for weather-related refunds if the session proceeds as scheduled.

• If You Cancel Due to Forecasted Weather:

  • If you choose to cancel based on your own weather concerns more than 24 hours in advance, you are eligible for a full refund or rescheduling per the standard policy above.

  • Cancellations less than 24 hours in advance due to weather will be treated as a standard customer cancellation (no refund unless we independently cancel the session for safety reasons).

 

Additional Notes

• All decisions regarding weather-related cancellations are made at the sole discretion of Branson Waterski & Wave staff or instructors on-site, based on real-time conditions and safety guidelines.

• Refunds are processed to the original payment method within 7–10 business days (or sooner when possible).

• This policy supersedes any verbal agreements or prior communications unless explicitly stated in writing by management.

• We recommend purchasing travel or activity insurance if you have concerns about weather, personal scheduling changes, or other unforeseen events.

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• By booking with Branson Waterski & Wave, you acknowledge and agree to this Refund and Cancellation Policy.